Help Clients Use AI More Effectively—By Framing It Like an Intern

AI has quickly become one of the most exciting tools in the modern workplace. It’s helping people save time, brainstorm better ideas, and eliminate repetitive tasks. For many of your clients, it’s already making a noticeable difference in how teams work—and how much they can get done.

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That’s a win. No question.

But even the best tools need structure. And that’s where things are getting a little murky.

Most employees are figuring out AI on their own—testing tools like ChatGPT, Copilot, or Gemini without any training or guidance. They’re moving fast… but not always in the right direction.

This is where a simple mindset shift can help:
AI isn’t a magic fix. It’s the new intern.

AI as the Intern: Why It Works

Thinking of AI as an intern helps people make sense of what it is—and what it’s not.

We’re talking about an intern who’s sharp, helpful, and eager to jump in—but still new. Still learning. Still likely to get things wrong if no one’s guiding them.

That’s the behavior your clients are dealing with every time an employee fires up an AI tool without proper training, support, or structured oversight.

Just like managing a real intern, it takes training and structure to help employees get the most out of AI. As Art Gross, CEO of Breach Secure Now, puts it:

“No intern, no matter how bright, is helpful without training. They need clear instructions. The more context and direction you give them, the more valuable they become. That’s exactly how to think about generative AI tools like ChatGPT. They’re your AI interns.”

It’s a simple comparison that sticks. And when clients start seeing AI that way—not as a magic solution, but as an intern who needs coaching—it becomes easier to talk about risks, responsibilities, and training plans.

Clients Are Using AI—Ready or Not

There’s no turning back. AI is already in your clients’ offices, inboxes, and workflows—even if they haven’t told you about it or asked for help.

So the real question is: what now?

Do you wait for them to bring it up—while employees experiment on their own?
Or do you lead the conversation and help them create a plan to use AI safely and effectively?

That’s where you come in.

You’ve already built their tech stack. You know where the risk lives. Now you can give them the missing piece—AI Awareness and Cybersecurity Training.

Not technical training. Just real-world clarity:

• How to use AI responsibly
• Where to be cautious—and why human review still matters
• What’s safe to delegate, and what’s not
• How to get better results with clearer prompts
• How to follow internal policies while using AI at work

According to Microsoft’s latest Work Trend Index, 75% of knowledge workers are already using AI, but 55% say they’ve had no training at all on how to use it responsibly. That’s a gap MSPs are in a perfect position to close.

The Next Step: Certification That Helps You Lead

To guide clients well, MSPs need to stay one step ahead.
That’s exactly what the Generative AI Certification is designed to do.

You don’t need to become an AI expert—but you do need the language, structure, and confidence to lead these conversations.

This certification gives you:

• A simple framework to talk about AI with clients

• Confidence to explain risks and benefits

• A way to make AI approachable—not overwhelming

Help Clients Get the Most Out of Their AI Intern