MSPs Are Already Supporting Microsoft 365—But That’s Not Enough
As an MSP, you’re already providing Microsoft 365 (M365) support to your clients. Your team ensures:
- Secure configurations, managing security settings, identity access, and permissions
- Ongoing troubleshooting for email, Teams, SharePoint, and device access
- Cloud migration and software updates to keep environments optimized
But this only addresses one part of the equation.
Most businesses are not seeing full value from their M365 investment.
- Employees often use less than 20-30% of Microsoft 365’s capabilities
- Many default to inefficient workflows, ignoring built-in automation and collaboration tools
- A lack of end-user training leads to frequent IT support tickets and security gaps
The result is wasted investment, reduced productivity, and increased security risks.
If your MSP only offers technical support for M365 but not end-user training, you are missing a major opportunity to provide real business value.
AI Adoption Is Happening—With or Without You
AI is no longer an emerging trend—it is already here.
- Employees are experimenting with AI tools like ChatGPT and Microsoft Copilot
- Without training, AI is being used inefficiently, leading to wasted time and inaccurate results
- Worse, employees may be exposing sensitive company data to unsecured AI models
More than 50% of employees admit to using AI without company oversight.
This presents significant security risks, compliance concerns, and missed opportunities for efficiency.
MSPs who help businesses implement AI securely and productively will gain a competitive advantage, while those who ignore it may be left behind.
How Breach Secure Now’s Breach Prevention & Productivity (BPP) Solution Bridges the Gap
Breach Secure Now’s Breach Prevention & Productivity (BPP) solution is not just security awareness training—it is a comprehensive training solution designed to address today’s biggest challenges for businesses and MSPs.
With BPP’s integrated Microsoft 365 Productivity and AI Awareness Training, employees:
- Maximize Microsoft 365 features securely and efficiently, improving collaboration and workflow
- Adopt AI safely and productively, understanding potential risks, how to write effective prompts, and how to validate AI-generated content
- Increase efficiency and decision-making, leveraging technology to streamline tasks and reduce manual effort
Instead of businesses struggling with underutilized technology and security risks, BPP provides the essential training employees need to maximize Microsoft 365 and AI—ensuring real ROI while maintaining security.
Why This Matters for MSPs: The Business Case for Offering BPP
By offering Microsoft 365 Productivity and AI Awareness Training through Breach Secure Now’s BPP solution, MSPs gain:
- A stronger value proposition, positioning themselves as strategic partners rather than just IT providers
- New revenue opportunities by integrating training into your managed services stack, enhancing client value and retention
- Reduced support tickets, as employees who understand M365 and AI require fewer troubleshooting calls
- Higher client retention by delivering ongoing value beyond security awareness training
MSPs that include comprehensive training in their services stand out as trusted partners, building stronger client relationships and securing long-term business.
What’s Next?
Clients want more than just security awareness training. MSPs that provide real value—through training on Microsoft 365, AI, and cybersecurity best practices—will win more business and build stronger client relationships. If you missed last week’s blog, read more about why MSPs need to move beyond security awareness training.
To learn how to offer Microsoft 365 Productivity and AI Awareness Training through Breach Secure Now’s Breach Prevention & Productivity (BPP) platform, contact us at [email protected].
