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Frequently Asked Questions

Cybersecurity

What makes BSN’s security awareness training more effective than other options?

BSN’s cybersecurity awareness training is more effective because we focus on measurable behavior change, not just ‘checking the box.’ Our approach combines engaging, infotainment-style training with continuous phishing simulations, dark web monitoring, and employee risk scoring.

This comprehensive program, which includes elements of cybersecurity gamification, transforms your clients’ teams into a strong ‘human firewall.’ For MSPs, this means you deliver a premium solution backed by reports that clearly show reduced risk—a perfect fit for cybersecurity training for small to mid-sized businesses that need to see clear ROI.

What types of threats do BSN’s cybersecurity solutions help MSPs mitigate for their clients?

BSN’s cybersecurity training empowers employees to defend against the primary threats that increasingly bypass traditional security tools, including phishing, ransomware, credential theft, and social engineering attacks.

As attackers use AI to make these threats more convincing and harder to detect, BSN focuses on strengthening human awareness — the core of effective data breach prevention. Dark web monitoring also provides real-time alerts when exposed credentials are detected, allowing you to respond quickly, before further compromise occurs.

How does BSN’s dark web monitoring and remediation training help MSPs protect clients?

Most tools simply alert you when your sensitive data is found on the dark web. BSN goes further by pairing dark web monitoring with immediate remediation training for end-users. When credentials are found, employees learn why it matters and what to do next (update passwords, enable MFA).

This transforms an alert from a simple notification into a powerful, teachable moment that reduces future risk and positions you as a proactive partner.

How frequently should MSPs run phishing simulations for clients?

We recommend monthly phishing tests to keep employees alert and skills sharp, but MSPs can customize schedules as needed. All reports can be branded and shared directly with your clients to demonstrate measurable improvements and the value of your cybersecurity managed services.

How does BSN complement the other security tools MSPs already provide?

Firewalls and antivirus stop many technical threats, but they can’t stop them all. Today’s attacks are designed to bypass technology and exploit human behavior.

BSN strengthens the human firewall. By pairing BSN’s human training solution with your existing cybersecurity managed services stack, you deliver a more complete approach to risk reduction: protecting against threats that technology alone can’t catch.

What size MSPs or clients benefit most from BSN cybersecurity services?

BSN is built for MSPs supporting small to mid-sized businesses, while also scaling easily to support larger and more complex environments. Our cybersecurity training programs for employees are simple to deploy, require minimal overhead, and give you flexible ways to deliver consistent training across a wide range of client sizes, while creating recurring revenue opportunities.

How do MSPs prove ROI from BSN training?

BSN gives you clear ways to show ROI through both measurable data and real-world outcomes. You can track improvements in phishing performance, safer user behavior, and overall risk scores, functioning as a continuous cybersecurity assessment.

Beyond the data, many MSPs see fewer security incidents, more informed users, and stronger conversations around ongoing security value, making renewals easier and reinforcing the role of training within a complete cybersecurity approach.

AI Adoption Suite

Why should MSPs introduce AI awareness training to their clients?

Generative AI is already being used across organizations, including unsanctioned tools that put sensitive data at risk. Our AI employee training helps organizations build AI readiness by teaching safe, responsible methods for using artificial intelligence in the workplace.

This is further supported by the AI Risk to Adoption Program℠ (R2A Program), which helps you lead clear, practical engagements around current AI use, including shadow AI, reduce emerging risks, and strengthen your role as a trusted partner guiding secure adoption.

Can MSPs position AI training as a competitive differentiator?

Yes. Few MSPs are addressing the human risks associated with AI. Offering BSN’s Generative AI training and AI awareness training, alongside a structured 90-day engagement like the AI Risk to Adoption Program℠, helps you stand out, start meaningful conversations, and strengthen trust by moving clients from unmanaged risk to measurable AI adoption.

What risks around AI should MSPs highlight to clients?

The biggest risks stem from unsanctioned or ungoverned artificial intelligence in the workplace. When employees use AI tools without clear guidance, it can lead to sensitive data exposure, intellectual property loss, and reliance on inaccurate or misleading AI-generated outputs.

BSN provides practical AI employee training built around real-world scenarios, while the R2A Program actively surfaces “Shadow AI,” helping organizations recognize these risks and securely manage their AI adoption strategy.

Does AI awareness training replace cybersecurity training?

No — both are essential and work together. Foundational cybersecurity training addresses core risks like phishing, credential theft, and data breaches.

AI awareness training builds on that foundation by showing how cybercriminals are using AI to make those same threats more effective, while also teaching employees how to handle generative AI adoption securely.

Together within the BSN Platform, they give MSPs a complete approach to modern cybersecurity and AI readiness.

What AI trainings does BSN offer?

BSN provides a comprehensive Generative AI training suite, part of our broader AI Adoption Suite, designed to help MSPs educate their clients. Our content is continuously updated to match the speed of AI. Trainings cover key topics for AI readiness, including:

Safe Use of Generative AI Tools (ChatGPT and Copilot)

Preventing Data Leaks & Protecting Intellectual Property

Understanding AI Risks (Bias, Misinformation)

Best Practices for Human-AI Collaboration in the Workplace

AI Policies, Governance, and Adoption for Businesses

How often is the AI awareness content updated?

AI evolves quickly, and BSN keeps pace by regularly updating existing AI training courses and adding new trainings as AI tools and risks change. This supports your clients’ ongoing AI adoption framework, ensuring MSPs can always provide users with current best practices for safe, responsible AI use in the workplace.

AIRIA (Artificial Intelligence Readiness Innovation Assessment)

What does AIRIA stand for?

AIRIA stands for Artificial Intelligence (AI) Readiness Innovation Assessment. As a core component of the AI Adoption Suite, it is designed to help organizations evaluate their current workflows to identify where AI can drive efficiency.

What is AI readiness, and why is it critical for business success?

AI readiness measures how prepared your people, processes, and data are to safely leverage artificial intelligence in the workplace. When these elements are aligned, organizations can introduce an AI Risk to Adoption strategy that reduces unmanaged AI usage, improves productivity while maintaining strong, foundational cybersecurity practices.

How does AIRIA work as an AI readiness assessment tool for small businesses?

AIRIA functions as an AI readiness assessment tool by evaluating current workflows to identify where AI can improve efficiency and support day-to-day operations. It gives Managed IT Services Providers (MSPs) a clear way to assess where organizations are today, surface data exposure vulnerabilities, and highlight opportunities for using AI in the workplace in a safe, structured, and practical way.

What are the primary benefits of AI in the workplace?

When implemented effectively, the benefits of safe AI adoption are game-changing:

Improved Productivity: Reduces time spent on repetitive tasks so employees can focus on higher-value work.

Better Decision-Making: Supports more informed decisions by organizing and analyzing data more efficiently.

Stronger Security Awareness: Cybersecurity training for employees helps teams recognize AI-driven threats, including deepfakes and advanced phishing.

Increased Innovation: Encourages new ways of working by helping employees generate ideas, experiment faster, and uncover opportunities for improvement.

Where should organizations start when introducing AI?

Getting started begins with visibility. AI is likely already being used across your business, often without leadership visibility, policies, or safeguards in place. AIRIA helps establish a baseline by evaluating how work is done today, identifying opportunities for improvement, and highlighting areas where AI usage must be approached carefully.

What is an AI readiness framework, and how do MSPs use it?

An AI readiness framework provides a structured way to evaluate how AI fits into existing workflows. With AIRIA, MSPs can assess current operations, identify where AI can add value, and guide organizations toward strategic, results-driven AI adoption in the workplace.

Can an AI readiness assessment help prevent security breaches?

An AI readiness assessment helps bring visibility into how AI fits within current workflows and where it may introduce risk. By evaluating how work is done today, AIRIA highlights areas where AI usage should be approached carefully and where stronger policies or guidance may be needed. This allows organizations to move forward with AI in a more structured and secure way.

Generative AI Certification Program

What is the BSN Generative AI Certification Program?

The BSN Generative AI Certification is a certification program combining self-paced training and a required live bootcamp designed for MSPs. It provides the knowledge, strategic frameworks, and marketing assets needed to lead AI conversations and guide organizations on how to introduce generative AI adoption in a structured, secure way.

Why do MSPs need generative AI training?

AI is already being used across organizations, often without clear guidance or structure. Proper Generative AI training courses help MSPs overcome common AI adoption challenges. It enables you to lead the conversation by understanding the messaging and training you can provide, while ensuring your own organization is aligned with best practices for secure and efficient AI usage.

How do MSPs use the Generative AI Certification with their clients?

MSPs use the certification to confidently roll out the AI Risk to Adoption Program℠ (R2A Program) to their clients. This allows you to guide critical conversations around AI and provide structured generative AI awareness training to the organizations you support. The certification also includes ready-to-use marketing collateral that helps communicate the value of a solid AI Risk to Adoption℠ strategy, introducing AI in a clear, practical way while reinforcing secure and efficient usage.

Does the program include training on AI-related security risks?

Yes. The program includes generative AI training that covers how AI impacts security, including how to recognize and respond to emerging threats like deepfakes and advanced phishing. This helps reinforce secure and responsible AI usage across the organization.

How does the Generative AI certification support business risk management?

The Generative AI certification supports business risk management by helping MSPs understand how AI impacts daily operations, data handling, and day-to-day employee usage. It provides the vital knowledge and an AI adoption framework needed through the AI Risk to Adoption Program℠ to guide organizations in establishing clear usage guidelines, addressing the vulnerabilities of unapproved “Shadow AI,” and reinforcing secure and responsible practices across the board.

What are effective generative AI integration strategies for organizations?

Effective generative AI integration starts with education and assessment. The certification teaches MSPs how to assess current workflows using AIRIA, introduce training to build understanding, and ultimately deliver the AI Risk to Adoption Program℠ (R2A Program).

This allows you to guide organizations on where AI can be safely applied in a practical, structured way, moving them from uncertainty toward an actionable 90-day plan complete with prioritized use cases and pilot programs.

What happens after completing the Generative AI certification?

After completing the required training courses and attending the live bootcamp, you will earn your certification. You will gain exclusive access to marketing assets and AI enablement resources provided to you from Breach Secure Now, including the ability to offer our AI Risk to Adoption Program℠ (R2A Program).

This certification positions your MSP to take the next step in the BSN Partner AI Success Path, providing a foundation for continued growth and deeper engagement with AI.

Risk to Adoption

What is the AI Risk to Adoption Program℠ (R2A Program) and how does it benefit my MSP?

The AI Risk to Adoption Program℠ (R2A Program) is a structured engagement model designed specifically to help SMBs move from unmanaged AI risk to secure, successful adoption with measurable results in just 90 days. As a managed IT services provider, this turnkey program equips you to lead strategic AI conversations, uncover hidden risks, and turn unmanaged AI usage into a scalable advisory and services revenue opportunity.

Do I need to be an AI expert to deliver this program to my clients?

Not at all! The R2A Program is fully built and ready to deliver, meaning you don’t have to create your own AI offering from scratch. To ensure you are fully prepared, MSPs simply complete our foundational Artificial Intelligence training and AI Cybersecurity training, followed by our BSN Partner-exclusive AI Bootcamp to achieve Gen AI Certification. This certification demonstrates your readiness to lead generative AI adoption, allowing you to go to market quickly and confidently without needing deep, pre-existing AI expertise.

How is the R2A Program delivered between BSN and the MSP?

The delivery model is a true partnership designed to keep you focused on growth. Your MSP owns the client relationship, drives leadership alignment, and guides the ongoing AI integration strategy and next steps. BSN acts as your robust backend engine, facilitating the guided sessions, providing the AI Risk Assessment and the framework to support your roadmap execution.

What deliverables will my clients receive at the end of the program?

At the end of the AI Risk to Adoption Program℠ (R2A Program), your clients gain clarity, visibility, and a structured path forward.

They begin by understanding how AI is currently being used across their organization—surfacing Shadow AI, identifying data exposure risks, and uncovering governance gaps through the AI Risk Assessment.
From there, you guide a leadership alignment process to prioritize opportunities, address risks to their overarching cybersecurity strategy, and define the right next steps for the business.
The program delivers a clear, structured plan for moving into AI adoption, including recommended use cases, policy considerations, and a defined path forward.

For clients who move into the BSN Platform, that plan is fully operationalized into a comprehensive 90-day roadmap with step-by-step execution, training, and ongoing reinforcement.

How do companies mitigate risks in AI deployment using the R2A Program?

The first step is awareness. AI is likely already being used across your business; often without leadership visibility, policies, or safeguards in place.

The R2A Program begins with a BSN-led, guided session that highlights real-world risks like Shadow AI, data exposure, and governance gaps, while also outlining a clear path forward for adopting AI safely and effectively. From there, you complete the AI Risk Assessment (which functions as a foundational cybersecurity risk assessment tool) to surface how AI is being used, where risks exist, and what gaps need to be addressed.

With that visibility, your MSP works with your leadership team to align priorities and define a clear adoption blueprint: outlining key use cases, required guardrails, and the next steps to move forward with confidence. For organizations that continue into the BSN Platform, this blueprint is then operationalized into a structured 90-day roadmap with guided execution, training, and ongoing reinforcement.

Do the benefits of AI outweigh the risks for my business?

AI is already being used across most organizations—but without visibility and control, artificial intelligence in the workplace introduces real risk.

When approached with the right structure, the benefits far outweigh those risks. The R2A Program helps you bring AI usage out of the shadows, put the right guardrails in place, and move from unmanaged experimentation to secure, intentional adoption.

The result: reduced risk, protected data, and measurable business outcomes driven by real use cases—not guesswork.

What does the 90-day AI adoption process look like for my team?

Our approach to AI business integration follows a structured, four-step framework that moves your team from uncertainty to adoption:

Educate — Participate in a BSN-led, guided session that highlights Shadow AI risks, data exposure, and governance gaps—while outlining a clear path forward for safe, effective adoption.

Assess — Complete the AI Risk Assessment to reveal your AI readiness and uncover how AI is being used across your organization, including risks and gaps.

Align — Work with your MSP to prioritize use cases, address risks, and define a clear AI adoption blueprint.

Adopt — Move forward with a structured plan to begin AI adoption with the right guardrails in place.

How does the BSN Platform support ongoing AI and cybersecurity training for employees?

The R2A Program defines your path forward. The BSN Platform helps you execute and scale it.

It provides a guided 90-day digital workbook, policy distribution, and ongoing weekly reinforcement, delivering best-in-class cybersecurity training alongside comprehensive AI training for employees. This ensures your team not only adopts AI but uses it securely and effectively over time. With training across tools like ChatGPT and Copilot, employees build practical skills while leadership maintains visibility and control across the organization.

Productivity

How does BSN help MSPs improve client productivity?

By teaching employees to use technology securely and effectively, our productivity training helps reduce client downtime from security incidents and IT misuse. For MSPs, that translates directly into fewer help desk tickets and happier, more productive clients.

Does BSN offer Microsoft 365 training?

Yes. BSN provides productivity training that helps employees use the tools they rely on every day more effectively and securely. This includes Microsoft 365 business essential training for SMBs covering Teams, Outlook, PowerPoint, Microsoft 365 Excel training, and Microsoft Word training courses.

We also include a dedicated Microsoft 365 cybersecurity course and short weekly nano-trainings (60 seconds or less) that reinforce best practices and keep learning ongoing.

How does improving client productivity benefit MSPs?

Productivity training helps reduce everyday IT issues by teaching users how to work more effectively with the tools they already use. This leads to fewer support tickets and less time spent resolving preventable problems.

For MSPs, increased efficiency strengthens client relationships, supports long-term retention, and creates more opportunities to expand services tied to ongoing productivity and security needs.

Can productivity training be tailored by industry?

Productivity training can be customized by selecting which courses are enabled at the organization level, allowing learning to align with how the business operates. This ensures training stays relevant without introducing complexity.

Does BSN provide reporting MSPs can share with clients?

Yes. BSN provides clear, co-branded reports that show training participation and completion across productivity training courses. These reports give organizations and MSPs visibility into training adoption and ongoing engagement.

How do MSPs position productivity training?

MSPs can position productivity training as a way to help organizations get more value from the technology they already use. It supports security efforts while reducing friction in day-to-day work.

Compliance

What compliance frameworks does BSN support?

BSN offers comprehensive compliance training solutions with a core focus on healthcare regulations, including HIPAA, Fraud, Waste & Abuse (FWA), and OSHA compliance training.

BSN also provides tools such as policy templates, security risk assessments, and training progress tracking that help support broader compliance training requirements across organizations.

How does BSN make compliance easier for MSPs?

BSN brings employee compliance training, policies, and reporting into a single, co-branded platform that MSPs can manage and deliver consistently. This gives organizations a clear way to assign training, track completion, and maintain required documentation without piecing together multiple tools or processes.

For MSPs, it simplifies ongoing compliance support while providing structure and visibility your customers need.

Can MSPs use BSN to provide HIPAA training?

Yes. BSN provides HIPAA training for employees designed for organizations that support the healthcare industry and their business associates. In addition to HIPAA, BSN also offers healthcare-focused compliance training such as Fraud, Waste & Abuse (FWA) and OSHA for Healthcare.

Together, these trainings help MSPs deliver a more complete healthcare compliance offering that addresses regulatory requirements and ongoing employee education.

How does BSN help MSPs during client audits?

BSN provides clear reporting and documentation, including training completion records, policy acknowledgment, and risk assessments, that organizations can use during audits. These materials function as a vital HIPAA compliance checklist, designed to make it easier to demonstrate compliance when auditors request proof.

How often should clients receive compliance training?

Compliance requirements generally call for regular compliance training for employees, with annual training commonly recommended. Ongoing reinforcement is considered best practice, and BSN supports continuous delivery to help organizations maintain awareness and stay aligned with compliance expectations over time.

What happens if clients fail to comply with regulations?

Failure to comply can lead to fines, legal exposure, operational disruption, and reputational damage. Compliance training solutions help reduce these risks by reinforcing regulatory expectations, improving employee awareness, and supporting consistent compliance over time.

How do compliance services create growth opportunities for MSPs?

Compliance is an ongoing requirement across many industries. By offering compliance training and reporting, MSPs can support long-term regulatory needs, expand into new markets, and build predictable, recurring revenue opportunities.