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Frequently Asked Questions
What makes BSN’s security awareness training more effective than other options?
BSN’s cybersecurity awareness training is more effective because we focus on measurable behavior change, not just ‘checking the box.’ Our approach combines engaging, infotainment-style training with continuous phishing simulations, dark web monitoring, and employee risk scoring.
This comprehensive program, which includes elements of cybersecurity gamification, transforms your clients’ teams into a strong ‘human firewall.’ For MSPs, this means you deliver a premium solution backed by reports that clearly show reduced risk—a perfect fit for cybersecurity training for small to mid-sized businesses that need to see clear ROI.
What types of threats do BSN’s cybersecurity solutions help MSPs mitigate for their clients?
BSN’s cybersecurity training empowers employees to defend against the primary threats that increasingly bypass traditional security tools, including phishing, ransomware, credential theft, and social engineering attacks.
As attackers use AI to make these threats more convincing and harder to detect, BSN focuses on strengthening human awareness — the core of effective data breach prevention. Dark web monitoring also provides real-time alerts when exposed credentials are detected, allowing you to respond quickly, before further compromise occurs.
How does BSN’s dark web monitoring and remediation training help MSPs protect clients?
Most tools simply alert you when your sensitive data is found on the dark web. BSN goes further by pairing dark web monitoring with immediate remediation training for end-users. When credentials are found, employees learn why it matters and what to do next (update passwords, enable MFA).
This transforms an alert from a simple notification into a powerful, teachable moment that reduces future risk and positions you as a proactive partner.
How frequently should MSPs run phishing simulations for clients?
We recommend monthly phishing tests to keep employees alert and skills sharp, but MSPs can customize schedules as needed. All reports can be branded and shared directly with your clients to demonstrate measurable improvements and the value of your cybersecurity managed services.
How does BSN complement the other security tools MSPs already provide?
Firewalls and antivirus stop many technical threats, but they can’t stop them all. Today’s attacks are designed to bypass technology and exploit human behavior.
BSN strengthens the human firewall. By pairing BSN’s human training solution with your existing cybersecurity managed services stack, you deliver a more complete approach to risk reduction: protecting against threats that technology alone can’t catch.
What size MSPs or clients benefit most from BSN cybersecurity services?
BSN is built for MSPs supporting small to mid-sized businesses, while also scaling easily to support larger and more complex environments. Our cybersecurity training programs for employees are simple to deploy, require minimal overhead, and give you flexible ways to deliver consistent training across a wide range of client sizes, while creating recurring revenue opportunities.
How do MSPs prove ROI from BSN training?
BSN gives you clear ways to show ROI through both measurable data and real-world outcomes. You can track improvements in phishing performance, safer user behavior, and overall risk scores, functioning as a continuous cybersecurity assessment.
Beyond the data, many MSPs see fewer security incidents, more informed users, and stronger conversations around ongoing security value, making renewals easier and reinforcing the role of training within a complete cybersecurity approach.
Why should MSPs introduce AI awareness training to their clients?
Generative AI is already being used across organizations, including unsanctioned tools that put sensitive data at risk. AI employee training helps organizations build AI readiness by teaching safe, responsible methods for using AI in the workplace.
This allows you to lead clear, practical conversations around how AI is being used today, reduce emerging risks, and reinforce your role as a trusted partner guiding secure adoption.
Can MSPs position AI training as a competitive differentiator?
Yes. Few MSPs are addressing the human risks associated with AI. Offering BSN’s generative AI training and AI awareness training helps you stand out, start meaningful conversations, and strengthen trust.
What risks around AI should MSPs highlight to clients?
The biggest risks stem from unsanctioned or ungoverned artificial intelligence in the workplace. When employees use AI tools without clear guidance, it can lead to sensitive data exposure, intellectual property loss, and reliance on inaccurate or misleading AI-generated outputs.
BSN provides practical AI employee training built around real-world scenarios to help organizations recognize these risks and use AI more responsibly.
Does AI awareness training replace cybersecurity training?
No — both are essential and work together. Foundational cybersecurity training addresses core risks like phishing, credential theft, and data breaches.
AI awareness training builds on that foundation by showing how cybercriminals are using AI to make those same threats more effective, while also teaching employees how to handle AI integration securely.
Together, they give MSPs a complete approach to modern cybersecurity and AI readiness.
What AI trainings does BSN offer?
BSN provides a comprehensive generative AI training suite designed to help MSPs educate their clients. Our content is continuously updated to match the speed of AI. Trainings cover key topics for AI readiness, including:
- Safe Use of Generative AI Tools (ChatGPT and Copilot)
- Preventing Data Leaks & Protecting Intellectual Property
- Understanding AI Risks (Bias, Misinformation)
- Best practices for Human-AI Collaboration in the workplace
- AI Policies & Governance for Businesses
How often is the AI awareness content updated?
AI evolves quickly, and BSN keeps pace by regularly updating existing courses and adding new training as AI tools and risks change. This supports your clients’ ongoing AI readiness framework, ensuring MSPs can always provide users with current best practices for safe, responsible AI use.
How does BSN help MSPs improve client productivity?
By teaching employees to use technology securely and effectively, our productivity training helps reduce client downtime from security incidents and IT misuse. For MSPs, that translates directly into fewer help desk tickets and happier, more productive clients.
Does BSN offer Microsoft 365 training?
Yes. BSN provides productivity training that helps employees use the tools they rely on every day more effectively and securely. This includes Microsoft 365 business essential training for SMBs covering Teams, Outlook, PowerPoint, Microsoft 365 Excel training, and Microsoft Word training courses.
We also include a dedicated Microsoft 365 cybersecurity course and short weekly nano-trainings (60 seconds or less) that reinforce best practices and keep learning ongoing.
How does improving client productivity benefit MSPs?
Productivity training helps reduce everyday IT issues by teaching users how to work more effectively with the tools they already use. This leads to fewer support tickets and less time spent resolving preventable problems.
For MSPs, increased efficiency strengthens client relationships, supports long-term retention, and creates more opportunities to expand services tied to ongoing productivity and security needs.
Can productivity training be tailored by industry?
Productivity training can be customized by selecting which courses are enabled at the organization level, allowing learning to align with how the business operates. This ensures training stays relevant without introducing complexity.
Does BSN provide reporting MSPs can share with clients?
Yes. BSN provides clear, co-branded reports that show training participation and completion across productivity training courses. These reports give organizations and MSPs visibility into training adoption and ongoing engagement.
How do MSPs position productivity training?
MSPs can position productivity training as a way to help organizations get more value from the technology they already use. It supports security efforts while reducing friction in day-to-day work.
What compliance frameworks does BSN support?
BSN offers comprehensive compliance training solutions with a core focus on healthcare regulations, including HIPAA, Fraud, Waste & Abuse (FWA), and OSHA compliance training.
BSN also provides tools such as policy templates, security risk assessments, and training progress tracking that help support broader compliance training requirements across organizations.
How does BSN make compliance easier for MSPs?
BSN brings employee compliance training, policies, and reporting into a single, co-branded platform that MSPs can manage and deliver consistently. This gives organizations a clear way to assign training, track completion, and maintain required documentation without piecing together multiple tools or processes.
For MSPs, it simplifies ongoing compliance support while providing structure and visibility your customers need.
Can MSPs use BSN to provide HIPAA training?
Yes. BSN provides HIPAA training for employees designed for organizations that support the healthcare industry and their business associates. In addition to HIPAA, BSN also offers healthcare-focused compliance training such as Fraud, Waste & Abuse (FWA) and OSHA for Healthcare.
Together, these trainings help MSPs deliver a more complete healthcare compliance offering that addresses regulatory requirements and ongoing employee education.
How does BSN help MSPs during client audits?
BSN provides clear reporting and documentation, including training completion records, policy acknowledgment, and risk assessments, that organizations can use during audits. These materials function as a vital HIPAA compliance checklist, designed to make it easier to demonstrate compliance when auditors request proof.
How often should clients receive compliance training?
Compliance requirements generally call for regular compliance training for employees, with annual training commonly recommended. Ongoing reinforcement is considered best practice, and BSN supports continuous delivery to help organizations maintain awareness and stay aligned with compliance expectations over time.
What happens if clients fail to comply with regulations?
Failure to comply can lead to fines, legal exposure, operational disruption, and reputational damage. Compliance training solutions help reduce these risks by reinforcing regulatory expectations, improving employee awareness, and supporting consistent compliance over time.
How do compliance services create growth opportunities for MSPs?
Compliance is an ongoing requirement across many industries. By offering compliance training and reporting, MSPs can support long-term regulatory needs, expand into new markets, and build predictable, recurring revenue opportunities.
What makes BSN’s security awareness training more effective than other options?
BSN’s cybersecurity awareness training is more effective because we focus on measurable behavior change, not just ‘checking the box.’ Our approach combines engaging, infotainment-style training with continuous phishing simulations, dark web monitoring, and employee risk scoring.
This comprehensive program, which includes elements of cybersecurity gamification, transforms your clients’ teams into a strong ‘human firewall.’ For MSPs, this means you deliver a premium solution backed by reports that clearly show reduced risk—a perfect fit for cybersecurity training for small to mid-sized businesses that need to see clear ROI.
What types of threats do BSN’s cybersecurity solutions help MSPs mitigate for their clients?
BSN’s cybersecurity training empowers employees to defend against the primary threats that increasingly bypass traditional security tools, including phishing, ransomware, credential theft, and social engineering attacks.
As attackers use AI to make these threats more convincing and harder to detect, BSN focuses on strengthening human awareness — the core of effective data breach prevention. Dark web monitoring also provides real-time alerts when exposed credentials are detected, allowing you to respond quickly, before further compromise occurs.
How does BSN’s dark web monitoring and remediation training help MSPs protect clients?
Most tools simply alert you when your sensitive data is found on the dark web. BSN goes further by pairing dark web monitoring with immediate remediation training for end-users. When credentials are found, employees learn why it matters and what to do next (update passwords, enable MFA).
This transforms an alert from a simple notification into a powerful, teachable moment that reduces future risk and positions you as a proactive partner.
How frequently should MSPs run phishing simulations for clients?
We recommend monthly phishing tests to keep employees alert and skills sharp, but MSPs can customize schedules as needed. All reports can be branded and shared directly with your clients to demonstrate measurable improvements and the value of your cybersecurity managed services.
How does BSN complement the other security tools MSPs already provide?
Firewalls and antivirus stop many technical threats, but they can’t stop them all. Today’s attacks are designed to bypass technology and exploit human behavior.
BSN strengthens the human firewall. By pairing BSN’s human training solution with your existing cybersecurity managed services stack, you deliver a more complete approach to risk reduction: protecting against threats that technology alone can’t catch.
What size MSPs or clients benefit most from BSN cybersecurity services?
BSN is built for MSPs supporting small to mid-sized businesses, while also scaling easily to support larger and more complex environments. Our cybersecurity training programs for employees are simple to deploy, require minimal overhead, and give you flexible ways to deliver consistent training across a wide range of client sizes, while creating recurring revenue opportunities.
How do MSPs prove ROI from BSN training?
BSN gives you clear ways to show ROI through both measurable data and real-world outcomes. You can track improvements in phishing performance, safer user behavior, and overall risk scores, functioning as a continuous cybersecurity assessment.
Beyond the data, many MSPs see fewer security incidents, more informed users, and stronger conversations around ongoing security value, making renewals easier and reinforcing the role of training within a complete cybersecurity approach.
Why should MSPs introduce AI awareness training to their clients?
Generative AI is already being used across organizations, including unsanctioned tools that put sensitive data at risk. AI employee training helps organizations build AI readiness by teaching safe, responsible methods for using AI in the workplace.
This allows you to lead clear, practical conversations around how AI is being used today, reduce emerging risks, and reinforce your role as a trusted partner guiding secure adoption.
Can MSPs position AI training as a competitive differentiator?
Yes. Few MSPs are addressing the human risks associated with AI. Offering BSN’s generative AI training and AI awareness training helps you stand out, start meaningful conversations, and strengthen trust.
What risks around AI should MSPs highlight to clients?
The biggest risks stem from unsanctioned or ungoverned artificial intelligence in the workplace. When employees use AI tools without clear guidance, it can lead to sensitive data exposure, intellectual property loss, and reliance on inaccurate or misleading AI-generated outputs.
BSN provides practical AI employee training built around real-world scenarios to help organizations recognize these risks and use AI more responsibly.
Does AI awareness training replace cybersecurity training?
No — both are essential and work together. Foundational cybersecurity training addresses core risks like phishing, credential theft, and data breaches.
AI awareness training builds on that foundation by showing how cybercriminals are using AI to make those same threats more effective, while also teaching employees how to handle AI integration securely.
Together, they give MSPs a complete approach to modern cybersecurity and AI readiness.
What AI trainings does BSN offer?
BSN provides a comprehensive generative AI training suite designed to help MSPs educate their clients. Our content is continuously updated to match the speed of AI. Trainings cover key topics for AI readiness, including:
- Safe Use of Generative AI Tools (ChatGPT and Copilot)
- Preventing Data Leaks & Protecting Intellectual Property
- Understanding AI Risks (Bias, Misinformation)
- Best practices for Human-AI Collaboration in the workplace
- AI Policies & Governance for Businesses
How often is the AI awareness content updated?
AI evolves quickly, and BSN keeps pace by regularly updating existing courses and adding new training as AI tools and risks change. This supports your clients’ ongoing AI readiness framework, ensuring MSPs can always provide users with current best practices for safe, responsible AI use.
How does BSN help MSPs improve client productivity?
By teaching employees to use technology securely and effectively, our productivity training helps reduce client downtime from security incidents and IT misuse. For MSPs, that translates directly into fewer help desk tickets and happier, more productive clients.
Does BSN offer Microsoft 365 training?
Yes. BSN provides productivity training that helps employees use the tools they rely on every day more effectively and securely. This includes Microsoft 365 business essential training for SMBs covering Teams, Outlook, PowerPoint, Microsoft 365 Excel training, and Microsoft Word training courses.
We also include a dedicated Microsoft 365 cybersecurity course and short weekly nano-trainings (60 seconds or less) that reinforce best practices and keep learning ongoing.
How does improving client productivity benefit MSPs?
Productivity training helps reduce everyday IT issues by teaching users how to work more effectively with the tools they already use. This leads to fewer support tickets and less time spent resolving preventable problems.
For MSPs, increased efficiency strengthens client relationships, supports long-term retention, and creates more opportunities to expand services tied to ongoing productivity and security needs.
Can productivity training be tailored by industry?
Productivity training can be customized by selecting which courses are enabled at the organization level, allowing learning to align with how the business operates. This ensures training stays relevant without introducing complexity.
Does BSN provide reporting MSPs can share with clients?
Yes. BSN provides clear, co-branded reports that show training participation and completion across productivity training courses. These reports give organizations and MSPs visibility into training adoption and ongoing engagement.
How do MSPs position productivity training?
MSPs can position productivity training as a way to help organizations get more value from the technology they already use. It supports security efforts while reducing friction in day-to-day work.
What compliance frameworks does BSN support?
BSN offers comprehensive compliance training solutions with a core focus on healthcare regulations, including HIPAA, Fraud, Waste & Abuse (FWA), and OSHA compliance training.
BSN also provides tools such as policy templates, security risk assessments, and training progress tracking that help support broader compliance training requirements across organizations.
How does BSN make compliance easier for MSPs?
BSN brings employee compliance training, policies, and reporting into a single, co-branded platform that MSPs can manage and deliver consistently. This gives organizations a clear way to assign training, track completion, and maintain required documentation without piecing together multiple tools or processes.
For MSPs, it simplifies ongoing compliance support while providing structure and visibility your customers need.
Can MSPs use BSN to provide HIPAA training?
Yes. BSN provides HIPAA training for employees designed for organizations that support the healthcare industry and their business associates. In addition to HIPAA, BSN also offers healthcare-focused compliance training such as Fraud, Waste & Abuse (FWA) and OSHA for Healthcare.
Together, these trainings help MSPs deliver a more complete healthcare compliance offering that addresses regulatory requirements and ongoing employee education.
How does BSN help MSPs during client audits?
BSN provides clear reporting and documentation, including training completion records, policy acknowledgment, and risk assessments, that organizations can use during audits. These materials function as a vital HIPAA compliance checklist, designed to make it easier to demonstrate compliance when auditors request proof.
How often should clients receive compliance training?
Compliance requirements generally call for regular compliance training for employees, with annual training commonly recommended. Ongoing reinforcement is considered best practice, and BSN supports continuous delivery to help organizations maintain awareness and stay aligned with compliance expectations over time.
What happens if clients fail to comply with regulations?
Failure to comply can lead to fines, legal exposure, operational disruption, and reputational damage. Compliance training solutions help reduce these risks by reinforcing regulatory expectations, improving employee awareness, and supporting consistent compliance over time.
How do compliance services create growth opportunities for MSPs?
Compliance is an ongoing requirement across many industries. By offering compliance training and reporting, MSPs can support long-term regulatory needs, expand into new markets, and build predictable, recurring revenue opportunities.
More Questions?
Our partner success team is here to help you deliver stronger security solutions to your clients and grow your MSP business. You can call, email, or schedule a strategy session with us anytime.